Paul Huestis

Civil Engineering Student at the University of Calgary

       [email protected]

       linkedin.com/in/paulhuestis

Skills & Highlights

AutoCAD Design, Modelling and Drafting

Experience using AutoCAD software for Civil Engineering design projects. 

Project Management

Trained in Microsoft Project software to create CPM and PDM project models and Gantt charts.

Python, Matlab, HTML/CSS

Beginner-Intermediate proficiency in OOP using python, mathematical problem solving using Matlab, and HTML/CSS.

7+ Years of Customer Service & Technical Help Desk Experience

Superior interpersonal and communication skills developed through work with companies such as Bell, Shaw, TD Canada Trust and the Bank of Ireland. 

Mathematical Problem Solving

Comfortable using mathematical and scientific principles to solve practical engineering problems.

Microsoft Office

Experience with matrix operations, solving systems of linear equations, data plotting and pivot tables in Excel.  Beginner level experience with VBA and macro programming.

Recent Employment History

  • Exceeded all departmental service availability metric targets regularly.
  • Awarded Agent of the Month for achievements in professional communication and efficiency.
  • Created an easy to use resource using custom information from the bank’s general lending manual for colleagues and new hires.
  • Trained, shadowed, and supported new employees.
  • Coordinated action between mortgage brokers, customers, and solicitors.
  • Educated mortgage brokers on lending policy and criteria.
  • Updated and maintained mortgage portfolio database and logged detailed call summary information.

  • Consistently exceeded call quality and services availability metric targets.
  • Processed member transactions and answered mortgage related queries.
  • Trained and shadowed new employees.

  • Facilitated information flows between customer facing departments and server-side operations.
  • Executed time sensitive projects in both team and individual contexts.
  • Maintained accuracy of information within database systems.
  • Identified and resolved network issues.
  • Utilized a suite of tools to solve unique and evolving problems.
  • Developed reports on service delivery metrics to management teams.

  • Provided technical and sales support for Shaw members.
  • Performed supervisor calls backs when necessary.
  • Achieved company objectives by maintaining a 6% or greater sales to call ratio and a below 2-minute average work time.